Tech Mahindra Hiring Freshers | Chat Process & Service Desk Roles

Tech Mahindra is inviting applications from freshers and experienced candidates for multiple customer support roles in Hyderabad. The available positions include Chat Process (International Non-Voice) and Service Desk – International Voice (Technical Support). If you’re looking to build your career in a reputed IT company, this is your opportunity to get started.

Job Roles:

1. Chat Process – International Non-Voice (Customer Support)
2. Service Desk – International Voice (Technical Support)

Job Location:

Hyderabad (Work from Office)

Experience Required:

0 to 5 Years (Role-wise preference applies)

Educational Qualification:

• 12th Pass / Diploma Holders / Undergraduates / Graduates / Postgraduates
• Candidates from any stream can apply

Salary Details:

• Chat Process: As per company norms (competitive)
• Service Desk (Voice Support): ₹3 – ₹5.5 LPA (Expected range)

Job Responsibilities:

Chat Process:

• Handle customer queries via chat and email platforms
• Resolve issues related to product, billing, and general support
• Maintain proper service etiquette and data accuracy
• Typing speed of 30 WPM and above is preferred

Service Desk (Voice Support):

• Attend inbound technical support calls from international clients
• Help users with issues related to email, VPN, password resets, or general access
• Escalate advanced technical queries to Level 2 teams
• Ensure proper documentation of each call using internal systems

Skills Required:

• Strong communication skills – written for chat support, verbal for voice support
• Basic knowledge of computer systems, Windows OS, and email tools
• Customer-focused approach with patience and problem-solving ability
• Willingness to work in rotational and night shifts

Application Process:

• Go to the official Tech Mahindra Jobs
• Choose your desired role (Chat Process or Voice Support)
• Click on “Apply Now” and ensure your Naukri profile is complete and updated
• Await communication from the recruitment team for the next steps

Interview Process:

• Online profile screening
• Initial HR Round
• Skill-based assessment (typing test for chat, voice clarity for tech support)
• Operational/Managerial Interview
• Final Offer Rollout and Document Collection

Benefits:

• Fixed salary with night shift and performance allowances
• Paid training and career development programs
• Exposure to global client servicing
• 5-day working schedule (based on role)
• Opportunity to grow in one of the top IT and BPO service companies
• On-time salary and clear career path for high performers

Resume and Interview Tips:

• Keep your resume updated with relevant skills like communication, customer service, technical knowledge
• Practice basic typing or mock customer service calls if applying for chat or voice roles
• Highlight internships or certifications, if any
• Be prepared with common customer service and tech support scenarios
• Maintain professionalism throughout the selection process

Application Link: Click Here

Important Note:

This post is for informational purposes only. Candidates are advised to apply directly via Naukri.com through the official Tech Mahindra career listings. Ensure all details and eligibility criteria are verified before applying.