Genpact Off-Campus Hiring 2025 | Latest Genpact Hiring

Position: Technical Associate – Service Desk L1
Location: Hyderabad, India
Job Type: Full-Time
Experience: Freshers & Early Professionals (0–2 Years)
Education: Bachelor’s Degree (Any Discipline, Preferred: IT/CS)

About Genpact

Genpact (NYSE: G) is a global professional services and solutions firm with more than 125,000 employees in over 30 countries. With a focus on digital transformation, AI-powered operations, and deep domain expertise, Genpact partners with Fortune Global 500 companies to deliver strategic business outcomes. The company prides itself on its culture of continuous learning, innovation, and diversity.

Whether it’s AI, data, digital operations, or consulting, Genpact empowers its workforce to make a real-world impact in business and technology.

Role Overview: Technical Associate – Service Desk L1

As a Technical Associate at the Service Desk L1 level, you will be the first line of support for IT-related queries. You’ll work with voice and non-voice ticketing systems, provide both remote and hands-on assistance, and be the go-to person for technology issues — from setting up hardware to resolving software conflicts.

This is a critical role that ensures seamless technical support and helps employees across departments operate efficiently without interruptions.

Key Responsibilities

• Address technical issues reported via various ticketing platforms, adhering to defined SLAs.
• Provide support through voice, chat, and email channels.
• Assist executive leadership and board members with priority tech support.
• Troubleshoot minor network, wireless, and printer issues; escalate critical ones to appropriate teams.
• Handle PC/LAN applications, including Office 365, Chrome, Internet Explorer, and other tools.
• Set up and configure desktop computers, laptops, scanners, and printers.
• Provide second-level support for MDM, operating systems, and office software.
• Resolve issues related to business-specific applications, including ERP systems.
• Participate in IT projects including upgrades, refreshes, and new technology rollouts.
• Maintain updated knowledge articles and technical documentation.
• Collaborate with other IT teams to support scheduled and unscheduled activities.

Salary Details

While the official compensation is not disclosed, based on similar roles in the industry and past trends at Genpact, the expected salary ranges between INR 3.5 LPA to INR 5.5 LPA. This includes performance bonuses and potential shift allowances depending on the support hours.

Educational Qualifications

• Mandatory: Bachelor’s Degree (Preferably in Computer Science, IT, or related field)
• Fresh graduates and candidates with up to 2 years of experience in technical support, service desk, or IT helpdesk roles are encouraged to apply.

Preferred Skills & Attributes

• Good understanding of operating systems, mobile device management (MDM), and Office 365 tools.
• Strong communication and customer service orientation.
• Ability to manage multiple issues in a high-paced environment.
• Familiarity with ticketing systems and ITIL practices is a plus.
• Proficiency in MS Office applications.
• Logical thinking, attention to detail, and adaptability are essential traits.

Application Process

1. Visit Genpact Careers Website.
2. Create an account or log in with an existing profile.
3. Complete your candidate profile with accurate educational and work details.
4. Upload your latest resume and cover letter (optional but recommended).
5. Submit your application before the closing date: July 19, 2025.

Interview Process

Genpact’s hiring process typically involves:

1. Online Screening – Includes aptitude, logical reasoning, and basic tech knowledge tests.
2. Technical Interview – Discuss your familiarity with troubleshooting scenarios, tools, and desktop management.
3. HR Interview – Focus on your communication skills, availability, and adaptability.
4. Final Round (if applicable) – Role-specific assessments or client interviews for high-priority projects.

Benefits of Working at Genpact

• Professional training in IT support and emerging technologies.
• Exposure to global clients and diverse tech environments.
• Career growth opportunities with structured performance reviews.
• Inclusive and dynamic work culture.
• Health insurance, paid time off, and wellness programs.
• Internal learning platforms and certifications.
• Flexible work environment and hybrid models for eligible roles.

Resume & Interview Tips

• Highlight any IT projects, internships, or certifications (e.g., CompTIA, ITIL).
• Focus on problem-solving and communication examples in your resume.
• Use clear, concise language with bullet points under each job/project.
• Prepare to answer real-world tech support scenarios in interviews.
• Keep your LinkedIn profile updated and aligned with your resume.

Application Link: Click Here

Important Note

This job post is intended for informational purposes only. Please ensure you apply only via official Genpact channels or verified job portals. Genpact does not charge any application or training fees at any stage of the recruitment process.